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Frequently Asked Questions

Fur Cleaning

qI have furs that need cleaning, what is your most popular fur cleaning product?
qI have a fur coat that shows dryness; the longer hairs look shiny, but the short ones seem dry and like frizz or so and with a lighter color. Do you have a product that could make those spots look shinny again?
qI need a solution to clean my used furs purchased on eBay so that they smell newer and fresher. Which of your products will be the best for this purpose?
qI am interested in trying your product but nowhere is there any mention of cleaning the lining. What do I do about this?
qI am a professional Santa Claus and need to clean a few white Fox fur headbands. Is there anyone I can talk to to determine which products to use?
qWill your fur cleaner work on vintage faux fur or only real fur? I got a jacket at a flea market that is faux fur but the label says to clean by furrier method only.
qI was expecting something that would be available to a professional furrier - but your solution didn't work on my items.

Dry Fur Therapy

qI need to treat the collar of a fur coat it is dry on the end of the wing collar. What do I do?

Odor Removal

qI inherited a fur coat that has some strong, musty odors. I have had the lining and interfacing removed. The pelts are in great shape as is the actual fur. I would like to know if any of your natural cleaning solutions would address the odor issue.
qI purchased Fur Deep Cleaning Kit recently and followed the procedure as described, a strong odor of perfume is less but still there. I tried it 2nd time and disposed of the cleaning product, but still odor prevails. Let me know what you recommend?

Fur Stain Removal

qWhich of your products will help remove slight discoloration from facial make-up?
qI spilled Safeway no-sugar Raspberry drink on a light-colored sheepskin rug. Quite a big stain. Do you think your Fur Stain Remover Kit would remove such a stain?

Fur Whitening

qWe got blood all over the Blue Fox coat. Will your cleaner work on blood?
qI used your fur whitener product on my tibetan fur animal collectible but the fur is still showing a green hue. Is there something else i can try to whiten this fur back to it's original color? It's turned a greenish color over the past few years.
qIs there enough whitening solution to do a full length white fox coat?

Garment Care

qWhat is the material the fur garment bag made of? I see one is cotton, but what is the other made of?

Payments

qWhat types of payment do you accept?

Shipping

qDo you ship outside of United States?
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Contacts

webstore@lanasfur.com

Learn how to clean your your fur at home quick and easy. Clean and deodorize your old mink, fox, rabbit, sable and faux fur coats, jackets, vests, scarfs, rugs, sleepers, etc.

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